🛟 Help centre
Answers to the most common questions about hiring, selling, payments and safety on Neon.
💼 For clients
How do I hire on Neon?+
Buy a ready-made service package at a fixed price, post a job for free and compare proposals, or run a design contest and pick the best entry. In every case your money stays in escrow until you approve the work.
What if I don't respond to a delivery?+
A delivery is approved automatically after 7 days unless you ask for changes or open a dispute. We remind you before that happens.
Can I cancel a late order?+
Yes. If an order passes its due date with nothing delivered, cancel it from the order page for a full refund, fees included. You can also propose a mutual cancellation at any time.
🧑💻 For freelancers
What is the commission?+
8% of each payment (plus VAT on the commission only). Your first EGP 20,000 of earnings are commission-free, and it drops to 5% with a client you've earned more than EGP 50,000 from. Direct contracts with clients you bring are just 3%.
When can I withdraw?+
Earnings become available 5 days after they're released. The minimum withdrawal is EGP 200, with no fee, to InstaPay, a mobile wallet or a bank account; we send transfers within one business day.
Is there a limit on proposals?+
New freelancers get free proposals to start, then a few free ones every month. For more, get Freelancer Pro or buy proposal credits on the Plans page. Proposals on jobs you were invited to are always free.
How do referrals work?+
Share your invite link from the "Invite friends" page. When your friend completes their first order, you both get 3 commission-free sales.
💳 Payments & fees
How can I pay?+
By card or Meeza, InstaPay, a Fawry code, Vodafone Cash, or valU instalments. Payments go through a licensed payment partner; Neon never sees your card details.
What does the client pay in fees?+
A 3% service fee (minimum EGP 10) plus 14% VAT on the fee only. Tips carry no fees at all.
Do I get an invoice?+
Yes: every contract has a tax invoice for the platform fees, and you can export all your transactions as CSV from the wallet.
🛡️ Safety & disputes
Why shouldn't I pay outside Neon?+
Outside Neon there's no escrow and no protection if something goes wrong. We flag messages asking for phone numbers or off-platform payment, and you can report them.
How do I open a dispute?+
From the contract page. The money is frozen in escrow while our team reviews the conversation and deliveries and decides on release or refund.
👤 Account & privacy
I forgot my password+
Use “Forgot password?” on the login page; we'll email you a link that works for one hour.
Can I download my data or delete my account?+
Yes, from Profile → Privacy & data, under Egypt's Personal Data Protection Law 151/2020.
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